Delivery & Returns

FREE Delivery - on orders of €50 or more

Only €9.99 - on orders below €50*

*we continue to heavily subsidize postage, packaging and insurance to keep delivery prices low  Please note: our courier service requires goods to be signed for.

Delivery within the Republic of Ireland

Deliveries are made Monday to Friday, except Bank Holidays. PostboxOrders to the Republic of Ireland will be delivered in 5 working days when orders are placed by phone, fax or online. For postal orders, please allow up to 10 working days for delivery.

Gift Delivery

If you are purchasing products as a gift for someone else we can arrange for these to be delivered directly to the recipient. We will also enclose an attractive card with a message of your choice, free of charge.

You will be given the opportunity to select this service during the online checkout process or you can request to send as a gift if you place your order by phone.

Ordering from outside the Republic of Ireland

Unfortunately we are currently unable to deliver outside the Republic of Ireland from this site - we do however, have operations based in other countries.

 · The United Kingdom www.birdfood.co.uk  · Mainland Europe www.vivara.com

Returns and 'No Quibble' Guarantee

We want you to be happy every time you shop with us but we know occasionally you may want to return items.

For all items:

Our "no quibble" guarantee means that if for any reason you are unhappy with your purchase you should call us within 14 days to arrange return; as long as the item is unopened we will replace the item or issue a full refund for the price you paid for the item.

Defective items:

You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see below for details of how to return defective items to us.

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund any delivery charges incurred in sending the item to you and your costs in returning it to us.

To return an item:

If you wish to return an item, please contact us by calling +353 (0)1 901 0154 or emailing sales@birdfood.ie. Please include your contact details and the reason for the return and we can arrange for this to be returned.

Please use the returns form provided with you order wihen returning items.

This returns policy does not affect your statutory rights.

To cancel an item:

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us, CJ WildBird Foods Ltd, 13 Upper Baggot Street, Second Floor, DUBLIN 4, IRL or +353 (0)1 901 0154 or sales@birdfood.ie of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the above model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

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