Delivery & Returns
Delivery within the Republic of Ireland
Deliveries are made Monday to Friday, except Bank Holidays. Orders to the Republic of Ireland will be delivered in 5 working days when orders are placed by phone, fax or online. For postal orders, please allow up to 10 working days for delivery.
FREE Delivery - on orders of €50 or more
Only €9.99 - on orders below €50*
*we continue to heavily subsidize postage, packaging and insurance to keep delivery prices low
Please note: our courier service requires goods to be signed for.
Ordering from outside the Republic of Ireland
Unfortunately we are currently unable to deliver outside the Republic of Ireland from this site - we do however, have operations based in other countries.
|· The United Kingdom||www.birdfood.co.uk|
|· Mainland Europe||www.vivara.com|
Returns and 'No Quibble' Guarantee
We want you to be happy every time you shop with us but we know occasionally you may want to return items.
For all items:
Our "no quibble" guarantee means that if for any reason you are unhappy with your purchase you should call us within 14 days to arrange return; we will replace the item or issue a full refund for the price you paid for the item.
You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see below for details of how to return defective items to us.
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund any delivery charges incurred in sending the item to you and your costs in returning it to us.
To return an item:
If you wish to return an item, please contact us by calling +353 (0)1 901 0154 or emailing email@example.com. Please include your contact details and the reason for the return and we can arrange for this to be returned.
This returns policy does not affect your statutory rights.
To cancel an item:
You have the right to cancel the contract for the purchase of any item within 7 working days, beginning the day after the delivery date.
If you decide to cancel, please retain the delivery note and inform us by calling +353 (0)1 901 0154 or emailing firstname.lastname@example.org, confirming that you wish to cancel and stating your contact details and customer number. This applies to all our products, however regretfully we cannot accept cancellations of contracts for items where the packaging has been opened.
Please Note: you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
If we arrange for the items to be collected we will deduct the cost of doing so from the amount refunded. As soon as we receive notice of your cancellation of this order, we will refund the purchase price for that item within 30 days.